Since November 2022, Katawa Shoujo has been remastered, ported, and otherwise made available on many different platforms and operating systems.
Therefore, if you wish to receive proper support it is imperative that you provide at a minimum the following information in your request:
-Platform (PC, Mac, etc.)
-OS (Windows, Linux, etc.)
-Build/version ([4ls]_Katawa_Shoujo_1.3.1-[mac], katawashoujo-r7-1.3.3-20240125-pc, etc.)
-A detailed description of the problem(s) you are experiencing, and whether they can be replicated consistently.
Also please notice that the various projects may have help channels on different sites.
